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*It might be different when it comes to special occasions. This rate does not apply to remote areas, including American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
We currently do not accept international orders in our store. If you are outside the US, please click HERE for purchase inquiries.
Your order may be delayed during Festivals and Promotions. We do not process, ship or deliver orders on Saturdays or Sundays. You will receive an email notification once your order ships.
If you purchase directly from our website, we will ship the products from our local warehouses in the US via our cooperated carriers. We are unable to choose an exact carrier for your order. Your order might be shipped by UPS, USPS, Amazon Logistics US, 4PX and etc.
Sales tax is based on the shipping address and calculated at checkout.
We will be happy to change the shipping address for your order! Please email our Customer Care team via service@makeblock.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Don't worry, we will try our best to help. Please contact our customer support team via service@makeblock.com with your order number.
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used depending on product. Once an item has been shipped will receive a shipment notification email.
Makeblock will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. If a buyer should use a P.O. Box address, the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. So sorry for any inconvenience!
Send us an email with your order number to service@makeblock.com Please note we are only able to cancel the order if it has not yet entered the packing process.
If you have created an account on store.makeblock.com, you can log in to your account to view your order history and tracking link for each order. (Creat an account / Log in) Also, once the tracking number is updated, you will receive an email. There will be a link in your email. Click on this link and you will be able to track your order.