When you order with us
- Please make sure All information including the contact name, mobile number and address were written clearly. Missing or wrong information may cause delay, additional charge, or lost.
- After you complete your payment, an Email of Order Confirmation will be automatically sent to you.
- In some cases, additional information may be needed in order to complete the purchase, in which case you will receive a follow-up email from ecommerce.hk@makeblock.com with further instructions.
- Package Handling Time is usually for 1-2 business day for all shipments. All the items will be shipped from HongKong
- Package Delivery Time is normally for 7-10 business days for all shipments.
- Once your order ships, you'll receive an email with tracking information.
Which countries do you deliver to?
the United States
Shipping Delivery Fee
In order to bringe a better shipping experience to our customers, we decided to take DHL as our main delivery carrier, so that our customers will receive their products in the shortest possible time. The Standard Shipping Fee is $15 per order. If you have any queries send us an e-mail to ecommerce.hk@makeblock.com. Delivery restrictions may apply, so be sure to read the product information before you make a purchase.
Notification of Shipping Information
Please note that the risk of loss of or damage to the goods, as well as any additional costs due to events occurring after the time the goods have been delivered to the carrier is transferred from the seller to the buyer when the goods have been delivered into the custody of the carrier.
There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping companies.
It is the buyer’s responsibility to provide an accurate contact name, shipping address and telephone number. Buyers must acknowledge that the shipping address cannot be changed after purchase, that the shipping carrier may contact them at the provided telephone number, and that the shipping carrier may return or abandon the package if buyers cannot be contacted.
Makeblock does not accept payment by check, money order or by telephone. Makeblock does not ship packages using a customer shipping account. Delivery to hotels and freight forwarder and international shipping consolidation services are prohibited and Makeblock will not be responsible to lost or undeliverable packages shipped to these locations.
Several shipments may be necessary to completely fulfill your order. Tracking information will be furnished with each package. Back-ordered and pre-ordered items will be shipped as soon as items are available. Package including in-Stock ordered items and back-ordered items will be shipped to buyers until the back-ordered items are available. Items on back-order or pre-order will be identified as Order of Pending Shipment.
Makeblock is in charge of the item’s delivery into the custody of the shipping carrier. Buyers bear all risks of item lost or damage from the time after packages have been delivered. This means that buyers are responsible if the package is abandoned, destroyed, lost or shipped to an incorrectly specified address.
Buyers must clearly know their own risk and expense any import license or other official authorization and carry out all customs formalities for the importation of the goods and, where necessary, for their transit through another country. See section below on Customs and Import Duties.
Lost Packages
Please allow shipments ample time to be delivered. Delivery time varies by shipping carrier and destination location. And the carrier will be chosen automatically for you depends on your location. Check the packages for up to date information from the carrier if have any problems about shipping and delivery. Delivery estimates are for business days (Monday - Friday).
Please contact the carrier to receive instructions and options if you feel your package has been lost, or delivered to the wrong address.
Makeblock is not responsible for goods marked as “delivered” by the shipping carrier. Orders marked as “delivered” by the shipping carrier are considered closed and completed orders. If you find an order is listed as delivered but you actually cannot find your package, please contact the carrier and provide the tracking number.
Tracking and Delivery Confirmation
Tracking is included with all orders. Information will be sent by email when your order is ready to ship. It will update when the package has been picked up by carrier.
Customs and Import Duties
Please note orders to the shipping countries may require duties. These are not paid by us or included in the price of your products. Duty is the responsibility of the customer and will vary based on product and country. For more information regarding your country's customs policies, please contact your local customs office.
Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Orders are shipped Duties and Taxes Unpaid. We do not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
Thank you for taking the time to read and understand our shipping & delivery policy. Please also familiarize yourself with our other policies.